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Welcome to our company

Phoenix BPO uses the best technologies to power our services in order to provide the best quality driven effective solutions. Our unique approach to provide consistent and significant customer service has helped many companies profitably success across various markets. Apart from this we offer cost-saving services to benefit our clients.

Our Quality

  • With our expertise in Recruitment, it's easy for us to source the domain experts in any business to work for the customer service and other outsourcing operation. "True Value for lesser money"
  • Our proficient environment is fully weighted with an advanced telecom devices and IT solutions in order to tackle any kind of Call center and BPO Services.
  • We facilitate our customers with DID (Direct Inward Dialing) facility in order to call us back for any queries or complaints.
  • Learn how to grow your Business
Projects Complete
Happy Clients
Awards

Process Methodology

  • We understand the company objectives to outsource which are reviewed at regular intervals.
  • We define realistic goals in accordance with the expectations of the client company.
  • We set up the quality indicators to measure our call center outsourcing and BPO performance and draw up a quality insurance plan.
  • We decide people who would be in charge to whom the calling agents would report to.
  • Training manuals are designed to suit the project needs of client.
  • Recruitment are done and extensive training is given to employees in accordance with the project needs.
  • Assessment of quality and quantity gaps between actual and expected and identify solutions to overcome them.
  • Our company is driven by Values, Commitment and Dedication and thus we stand out in the crowd.
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