Services We Provide
Call Center Setup
At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention.
Phoenix is a reputed leader in empowering numerous global businesses and organizations through high quality back office BPO services that promote enhanced business efficiency and improved bottom-line.
Through our division, Invensis Learning, we offer a host of enterprise workforce learning and development programs for your employees. We offer globally-recognized certifications in categories such as Project Management, ITSM, Agile, IT Security and Governance, Quality Management, Cloud Courses, DevOps, and Digital Awareness.
Medical Billing Outsourcing services
For healthcare providers that offer critical care services, optimizing the medical billing process is a primary focus area to ensure sustained, long-term operations. From streamlining the complex collections process to overcoming continual declines in reimbursements and satisfying HIPAA requirements, there are a number of tasks that constitute the medical billing process and lead to the successful close of a revenue generation cycle.
Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses. Data Analytics and Insights: Addressing business problems across industries and domains to empower organisations with actionable insights through cutting edge data analytics.
Business Support Services
At Phoenix Business Solutions, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.
Phoenix has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.
Non Voice Services
Outbound support refers to calling out people who tried to reach the client through inbound, email or chat. These are different from cold calling or telemarketing calls. It helps to reach out customers whom we fail to service or requested for call backs or enquired through email or chat for a call back. This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.
Back End Support Services
An organization’s back office management can significantly impact its success. Large volumes of data accrue on a daily basis, from various transactional processes such as order fulfilment, applications processing, transaction processing, billing, and collections that require effective back office solutions. Invensis is a reputed leader in empowering numerous global businesses and organizations through high quality back office BPO services that promote enhanced business efficiency and improved bottom-line.